Privacy Policy

At OnlineFuneralServices.ca, we understand that losing a loved one is an incredibly sensitive time. In such moments, every detail matters—especially the protection of your personal information.

Our Privacy Policy complies with Quebec’s Law 25 and aligns with Canadian standards for data protection.

Our online funeral services—available across Greater Montreal, Laval, the South Shore, and West Island—are committed to treating your personal information with the utmost care, integrity, and confidentiality.

Information We Collect

Identity Data: Name, address, phone number, email, date of birth.
Legal Information: Social Insurance Number (only when required for Retraite Québec or Service Canada).
Transaction History: Record of funeral services purchased.
Technical Data: IP address, browser type, pages visited.
Uploaded Documents: Death certificates, government forms, etc.

This data is essential for facilitating services such as death declaration, government benefit applications, and personalized funeral arrangements.

How We Use Your Information

We use your personal data to:

Provide online funeral services in Montreal, Laval, Longueuil, Brossard, Boucherville, and surrounding areas.
Process legal paperwork with agencies such as the Directeur de l'état civil, Retraite Québec, or Service Canada.
Send updates and follow-ups related to your service requests.
Continuously improve user experience on our platform.
Comply with Quebec funeral service regulations.

Data Sharing

Your personal information is never sold. It is only shared when:

You authorize it (e.g., transmitting documents to institutions).
It is required to process your request (e.g., benefit claims or certificates).
It is legally mandated by governmental bodies or courts.

Security and Confidentiality

We implement robust security protocols, including:

SSL/TLS encryption for sensitive data.
Restricted access to authorized personnel only.
Regular platform security audits.

Your peace of mind is our top priority—even in life’s most difficult moments.

Your Rights

Request a copy of your personal information.
Correct inaccurate information.
Withdraw consent (unless required by law).
Request portability of your data to another funeral service provider.

Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined or as required by Quebec and Canadian laws.

Cookies

We use cookies to enhance site navigation and personalize your experience. You can adjust your preferences at any time through your browser settings.

Policy Updates

We reserve the right to update this Privacy Policy as needed. All changes will be published on this page with the revised date.

Contact Us

For questions regarding your personal data, please contact our Privacy Officer via our contact form or by phone.

By using our site and funeral services, you consent to the use of your personal data as outlined in this policy.

Thank you for trusting Online Funeral Services.ca – your local funeral partner serving families across Montreal, Laval, South Shore, West Island, and surrounding communities.